Cloud Catcher
Description
Description
Myster Cloud Catcher
The Myster Cloud Catcher is a personal air filter built with an activated carbon filtration system. You exhale through the filter, and the activated carbon traps particles, helping reduce visible vapor and lingering odors. No setup required; it's ready to use straight out of the package.
The body is pocket-sized and lightweight, small enough to fit in a bag or a drawer without taking up much room. Each unit is rated for approximately 200 uses before the filter needs replacing, so you'll get solid mileage out of one.
Specs
- Type: personal air filter
- Filtration: activated carbon
- Filter life: approximately 200 uses
- Size: pocket-sized, compact form factor
- Weight: lightweight
Good to know
- No assembly or setup needed. Just exhale through the filter.
- The activated carbon system is what does the heavy lifting, trapping particles and reducing visible output and odor.
- At roughly 200 uses per unit, it's worth keeping a spare on hand so you're not caught without one.
Warranty Policy
Warranty Policy
Smoke & Vape stands behind the quality of our accessories and is committed to providing our customers with the best products and the best service so you only need to worry about enjoying our devices. Our warranty policy ensures you peace of mind when buying your next favourite device from us.
Before contacting us please be sure to try the troubleshooting instructions for your device.
See Honey Stick troubleshooting videos here.
Ryot troubleshooting instructions are coming soon
If those don’t help, reach out and we’ll get back to you within 2-3 business days!
Limited Warranty Coverage
We offer a limited warranty for specific products purchased directly from www.smokeandvape.ca. This warranty covers any defects in material or workmanship under normal use during the warranty period.
We fully stand behind our products and will cover up to two replacements or the period of warranty, whichever comes first.
Warranty Period by Brand:
All warranty periods begin at the date of purchase and exclude paper products.
|
Brand |
Duration |
|
HMP |
6 months |
|
Rebound |
6 months |
|
Honey Stick |
90 days |
|
Ryot |
1 year |
|
Clipper |
6 months |
|
Other Brands |
30 days |
What is Covered
- Manufacturer or workmanship defects
- Products that arrive damaged due to transit
- Malfunctions under normal use
What is Not Covered
- Empty lighters - we won’t send refills, but will cover a lighter that doesn’t work upon delivery
- Normal wear and tear (including discoloration, cosmetic issues, etc.)
- Damage resulting from misuse, abuse, accidents, or neglect (including drops, or sticky grinders)
- Devices where basic cleaning and sanitation standards have not been maintained
- Broken metal coverings and damaged internal circuitry are not covered by Honey Stick Canada
- Unauthorized repairs or modifications
- Loss or theft
- Products purchased from unauthorized retailers or resellers
How to Make a Warranty Claim
If you experience an issue with your product during the warranty period, please follow these steps:
- Contact Us: Email our customer service team at info@smokeandvape.ca with:
- your order number,
- the device name or description,
- a description of the issue,
- and photos or video of the defective device.
Please advise us if any replacement should be routed to another address.
- Assessment: Our team will assess your claim and may request additional information. We need all the above info to process your claim, so please have it ready when reaching out.
- Resolution: If your claim is approved, we will either:
- Replace the defective item with the same or equivalent item
- Offer a refund or store credit (at our discretion)
Returns and Shipping
- If we need the device returned we’ll cover the cost. If the warranty claim is approved, we will cover the shipping costs for the replacement product to be sent to you.
- Replacements will be shipped to the original order address unless otherwise requested.
- We are only able to ship replacements within Canada.
Additional Information
- If your device is out of stock at the time of warranty claim we’ll do our best to replace it with a similar device of the same value or better.
- This warranty is non-transferable and applies only to the original purchaser.
- Smoke & Vape reserves the right to make the final decision on any warranty claim.
- Smoke & Vape reserves the right to change or update this warranty policy at any time without notice.
For further questions or clarifications, please contact our customer support team at info@smokeandvape.ca.
Once you reach out with all requested info we’ll get back to you with a suggestion for resolution within 2-3 business days. Rest assured, in the past 30 days we’ve resolved all inquiries within 1 business day.
Price Match Guarantee
Price Match Guarantee
At Smoke & Vape, we are committed to offering the best value on our vape and smoking accessories. Our Price Match Policy ensures you get the best price possible. If you find an identical item available at a lower price from an authorized retailer, we’ll match it! Here’s how it works:
Eligibility
- Authorized Retailers: The item must be sold by an authorized retailer in Canada.
- Identical Product: The product must be identical in brand, model, and color to the one available on our website or in our store.
- Available Stock: The product must be in stock and available for immediate purchase at the other retailer, and cannot be a limited time offer, pre-order, or available only in limited quantity.
Price Match Criteria
- Timeframe: Requests must be submitted before purchase.
-
Documentation: Proof of the lower price (e.g.: link or other verifiable documentation) is required.
- Exclusions: We won’t match prices from marketplace sites (like Amazon, or Walmart Marketplace), auction sites (like eBay), membership-only discounts, and clearance or closeout sales.
- We do not price match based on prices of refurbished or liquidated products.
- The product’s price must not be lower due to an advertising error, misprint, or special sale price*.
*Special sale prices include (but are not limited to): Black Friday, Black Friday Month, Black Friday Prices Now and Early Black Friday Sales, Friends and Family, Members Only Pricing, Cyber Monday, Boxing Day/Week, Black Friday in Summer, Black Friday in July, pre-orders, restricted offers, mail order offers, rebates, coupons, premiums, free or bonus offers, close-outs, liquidations, clearances, demos, refurbished items, and open box items.
Requesting a Price Match
To request a price match, sign up for an account on our site, then email our customer service team at info@smokeandvape.ca with proof of the lower price and product details (photo proof or active website link). Our team will verify the request and reply with a discount code to bring your checkout to the price match upon approval.
Smoke & Vape reserves the right to modify or discontinue the Price Match Policy at any time.
30-Day Satisfaction Policy
30-Day Satisfaction Policy
Vape and Flow wants you to love your device as much as we do and we stand behind the quality of our products completely but if, for any reason, you're not 100% satisfied with your order, we offer a 30-day Return Policy because your happiness is our top priority.
Policy Overview
You can return any product purchased directly from our website within 30 days of receiving it, for any reason, and we’ll issue a full refund or credit to put toward your next purchase. We’ll even take care of shipping costs! All we ask is the reason for your return - once we receive your return back in our warehouse, we’ll do a quick check, and issue your credit or refund within 5 business days.
Eligibility
To qualify for a return:
- Get in touch with us up to 30 days after delivery.
- All devices for return must have been purchased directly from www.smokeandvape.ca.
Exclusions
- We do not accept used paper products or empty lighters.
How to Return an Item
- Contact Us: Reach out to our customer service team at info@smokeandvape.ca to initiate a return. Please provide:
- Your original order number.
- Your name, address, and contact phone number
- The device description or name
- Any relevant details. Constructive feedback is always appreciated.
- Prepare the Return: Package the item in its original packaging, along with all accessories, and components.
- Ship the Item: We will provide you with a prepaid return shipping label.
- Refund Process: Once we receive and inspect the returned item, we’ll process your refund. Refunds will be issued to your original payment method within 5 business days.
Additional Information
- Exchanges: If you want to exchange your product for a different one, let us know, and we’ll be happy to assist.
- Non-Refundable Items: Used paper products (i.e. rolling papers, cones, tips, etc…), and empty lighters.
- Return Shipping Costs: We’ll send you a prepaid shipping label, limited to one per customer per month.
- Smoke and Vape reserves the right to change or update this return policy at any time without notice.
Damaged or Defective Products
Sometimes pieces of devices are fragile and break in transit, we’re happy to send replacement pieces if you reach out. We’ll replace the item or provide a full refund, and we’ll cover any shipping costs.
Need more help with your return or have more questions? Email us at info@smokeandvape.ca.
Frequently Asked Questions
How does the Myster Cloud Catcher work?
You just exhale through the filter, and the activated carbon inside traps particles to help reduce visible vapor and lingering odors. There's no setup or assembly involved; it works right out of the package. Each unit lasts for approximately 200 uses, so it's a simple grab-and-go accessory.
How many uses can I expect from one Myster Cloud Catcher before the filter wears out?
Each Myster Cloud Catcher is rated for approximately 200 uses before the activated carbon filter wears out. Once you've hit that point, it's time to swap in a fresh one. Grabbing a spare ahead of time is a solid move so you're never caught without a filter when you need it.
Does the Myster Cloud Catcher completely eliminate visible vapor, or does it just reduce it?
It reduces visible vapor rather than eliminating it entirely. The activated carbon filter traps particles and cuts down on both visible output and lingering odors, but it's designed as a reduction tool, not a complete elimination system. For best results, exhale slowly and steadily through the filter so the carbon has time to do its job.
How small is the Myster Cloud Catcher? Will it actually fit in a pocket?
Yes, it's designed to be pocket-sized and lightweight, so it will fit comfortably in a pants pocket, jacket pocket, or bag. Exact dimensions aren't published, but the compact form factor is one of its main selling points. If you'd like more specific measurements before ordering, feel free to reach out to our team and we'll get you sorted.
Does the Myster Cloud Catcher require any setup or assembly before first use?
No, the Cloud Catcher is ready to go right out of the package. There's no assembly, no setup, and nothing to put together. Just exhale through the filter and the activated carbon system handles the rest.
How do I know when the activated carbon filter needs to be replaced?
Each Cloud Catcher is rated for approximately 200 uses, so tracking your sessions is the simplest way to gauge when it's time for a fresh one. You'll also notice the filter becoming less effective at reducing visible vapor and odor as the activated carbon gets saturated. If you're picking up on more smell or seeing more vapor than usual when you exhale, that's a good sign it's done its job and needs replacing.
Can I replace just the filter, or do I need to buy a whole new Cloud Catcher?
The Cloud Catcher is designed as a complete unit, so when the filter reaches the end of its life (roughly 200 uses), you'll want to grab a new one rather than swapping out just the filter. If you have any questions about replacement options or availability, feel free to reach out to our team and we'll get you sorted.
Does the Cloud Catcher help with odor, or only with visible vapor?
It helps with both. The Cloud Catcher's activated carbon filtration system traps particles as you exhale through it, working to reduce visible vapor and lingering odors. It won't eliminate every trace, but it makes a noticeable difference on both fronts.
Is the Cloud Catcher light enough to carry around every day without noticing it?
Yes, it's built to be lightweight and pocket-sized, so tossing it in a bag or even a jacket pocket for daily use is exactly what it's designed for. You'll barely notice it's there until you need it.
What type of filtration system does the Cloud Catcher use?
The Cloud Catcher uses an activated carbon filtration system. When you exhale through the filter, the activated carbon traps particles and helps reduce both visible vapor and lingering odors. It's a simple, no-setup design that's ready to go right out of the package.
